How Do I Reach You?
For Questions About Your Order Contact:
To Send Us Suggestions & Ideas, Or To Inquire About Wholesale Orders, Contact:
How Do You Ship?
We currently ship all of our papers through the United States Postal Service. You'll receive your package either in a flat sturdy fiberboard envelope or a cardboard mailing tube depending on whether you purchase of a flat or a rolled product.
When Do You Ship?
Our papers are all printed and are in the process of being packaged (as of early November). Shipping will begin December 1.
How Much Are Shipping Costs?
Currently, we're shipping FREE on orders over $20. If you're buying less than that - say, just a single 3-pack, shipping on that will be less than $3.00
How Do I Make A Return?
You can return unused, undamaged items within 30 days from your date of purchase. Just send us a note at firstname.lastname@example.org and we'll get you started.
What Kind Of Paper Do You Use?
Let's get this one out of the way first. The paper isn't recycled- not yet. We hope to move to recycled paper when the option becomes available. In the meantime, the paper you'll be buying will be a heavyweight, quality gift wrap product with a beautiful light gloss. The colors are vibrant and the designs are detailed. It's like artwork and you'll be impressed.
Folded Packets or Rolls. What's The Difference?
Some people prefer gift wrap in packets. Others prefer rolls. The advantage to packets is the easy storability - you can just throw them in a drawer. The advantage to rolls is in being able to wrap with a crease-free product - your gift will look smoother and prettier. There are some tricks you can use to reduce the appearance of fold lines. You can find those here.
I Don't Like The Creases In My Folded Paper. What Can I Do?
If a wrapping paper is folded, it will have creases. Some people dislike them. Others don't mind. If you find that the creases are a problem, you can minimize them (but not entirely eliminate them) by ironing them between a hard surface (like a book) and a heavy piece of paper. To avoid scorching or the risk of fire, set the iron to its lowest heat setting, and then carefully press at the crease lines.